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Purchases with VAT number
We automatically provide an invoice for all purchases, in the Netherlands the VAT is 21%. Other countries in the EU if a valid VAT number will receive an intra-community invoice with tax exemption. Countries outside the EU will pay the tax rate I their country.
What about shipping costs?
Shipping is free only when using a discount code, shipping rates depend on country, weight or package size and is calculated after you enter your address on the checkout page.
I accidentally entered the wrong address details while placing my order, can this still be amended.
If you have entered the wrong address details, we recommend that you contact our customer service so that we can change your address details.
Please note that we cannot change the address after the parcel has been sent to us.
I have received notification that my order has been shipped. When can I expect my order?
If the product is in stock, your order will be shipped the same day or the next day.
The delivery times on our website are an indication and may vary slightly. They apply to the Netherlands, Belgium and Germany. For other countries, delivery times may differ.
We are not responsible for delayed delivery by PostNL due to busy sorting centres.
Please note no orders are dispatched on Saturdays and Sundays, nor on public holidays (Netherlands and Belgium)
Where can I check the status of my order?
From the moment you complete the order to the moment your order is delivered, we will keep you informed about the status of your order by e-mail.
In addition, you can also find the status in your account.
Step 1: Log in on your account
Stap 2: Bij – Mijn bestellingen vindt u de informatie over uw laatste bestelling.
Stap 3: Klik op de link ‘Bekijk’ voor de huidige bestelstatus
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We offer high-quality parts and excellent service to optimise your riding experience.
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